Skip to Content

LENA'S SECRETS

Refund Policy

Last updated: September 2026

This Refund Policy explains when a payment for Lena's Secrets may be eligible for a refund.

Lena's Secrets provides digital membership access and digital content. Because access may be activated shortly after payment confirmation, refund eligibility may depend on whether access has already been provided.

1. Digital Memberships

Membership payments provide access to digital services and members-only content for the duration of the selected plan.

Once membership access has been successfully activated and used, payments are generally non-refundable except where required by applicable law or where a qualifying issue described in this Policy applies.

2. When a Refund May Be Considered

A refund may be considered in circumstances such as:

  • A duplicate payment was charged for the same membership.
  • Payment was successfully completed but membership access was not activated within a reasonable period.
  • A technical error caused an incorrect charge.
  • The amount charged materially differed from the amount clearly displayed before payment.
  • A refund is required under applicable consumer law.

3. Non-Refundable Situations

Refunds are generally not provided where:

  • Membership access was successfully activated and used.
  • The member simply changes their mind after receiving access to private digital content.
  • The member failed to use the membership during its valid access period.
  • Access was suspended or terminated because of fraud, account sharing, abuse or a serious breach of the Terms & Conditions.
  • A cryptocurrency payment was sent using an incorrect wallet address, network or amount chosen by the payer.

4. Cryptocurrency Payments

Cryptocurrency transactions may be irreversible once they have been confirmed on the relevant blockchain.

Members are responsible for using the exact wallet address, cryptocurrency, network and amount displayed during payment.

If a refund of an eligible cryptocurrency payment is approved, the refund method, network, amount and transaction costs may depend on the payment provider and blockchain conditions.

5. Card Payments

Card payments may be processed by a bank or authorised third-party payment provider.

Approved card refunds will normally be returned through the original payment method where technically and legally possible.

Processing times may vary depending on the issuing bank, payment network and payment processor.

6. Duplicate Payments

If the same membership is charged more than once because of a verified payment-processing error, please contact us as soon as possible.

After verification, the duplicate transaction may be refunded or otherwise corrected.

7. Failed Access After Payment

If payment has been confirmed but membership access has not been activated, please contact support before initiating a chargeback or payment dispute.

We will first attempt to restore the purchased access. If access cannot reasonably be provided, a refund may be issued where appropriate.

8. How to Request a Refund

Refund requests should be submitted through the official support or contact channel published on Lena's Secrets.

Please include sufficient information to identify the payment, such as the account email, payment date, amount and payment reference where available.

For security reasons, do not send complete payment-card numbers, private wallet keys or recovery phrases.

9. Review of Requests

Refund requests are reviewed individually.

We may request additional information when reasonably necessary to verify the payment, account ownership or the circumstances of the request.

10. Processing Time

Approved refunds will be initiated within a reasonable period after approval.

The time required for funds to appear in the member's account may depend on the bank, card network, cryptocurrency network or external payment provider and is not always within our control.

11. Chargebacks and Payment Disputes

Members are encouraged to contact support first if they believe a payment or access problem has occurred.

Fraudulent or abusive chargebacks may result in suspension of the associated account and may be contested using payment and access records where legally permitted.

12. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer right that cannot legally be waived or excluded.

13. Changes to This Policy

This Refund Policy may be updated if payment methods, membership services, legal requirements or business operations change.

The current version will be published on this page together with its latest update date.

14. Contact

Questions or refund requests may be submitted through the official contact channels published on Lena's Secrets.

Lena's Secrets · Lena Studio LLC